








Shipping
We are dedicated to providing you with a hassle-free and efficient shipping experience. Please review our shipping details below:
Topic | Details |
---|---|
⏱ Processing Time | Orders are processed within 24-48 hours after successful payment. |
🚚 Shipping Methods | We use reliable carriers. Method depends on destination and size/weight. Standard shipping for most orders. |
💰 Shipping Costs | $4.99 flat fee under $50. Free shipping on orders over $50. |
📦 Estimated Delivery | 8-12 working days after processing. Delays may occur due to external factors. |
🔍 Order Tracking | Tracking number sent via email/account after shipment. Updates may take up to 48 hours. |
🏠 Address Accuracy | Please ensure your address is complete and accurate. We are not responsible for delays due to incorrect addresses. |
📭 Lost Packages | Contact us if your package is missing. We will work with the carrier to resolve the issue or arrange a replacement/refund. |
If you have any further questions, feel free to contact our support team. We’re here to help! 🐾
Refund
Policy | Details |
---|---|
Return Period | 30 days from the date of delivery. Returns are not accepted after 30 days. |
Eligibility - Unused and Undamaged | The item must be in unused and undamaged condition without signs of wear or alteration. |
Eligibility - Original Packaging | The item must be returned in original or similar protective packaging. |
Eligibility - Specific Products | Some products like hygiene items, perishables, or personalized goods may not be eligible. Contact customer support for clarification. |
Return Process - Contact | Contact customer support within 30 days with your order details and reason for return. |
Return Process - RMA | Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions. |
Return Process - Packaging | Secure the item with protective packaging and include the RMA number on the package. |
Return Process - Shipping | You are responsible for return shipping unless the item is defective or an error occurred. Use a trackable shipping method. |
Refund - Inspection | Item will be inspected upon return. If eligible, refund will be processed. |
Refund - Method | Refund will be issued to the original payment method. |
Refund - Coverage | Only the item cost is refunded; shipping or handling fees are excluded. |
Refund - Time | Refund timing depends on your payment provider. |
Exchanges | Follow the return process, then place a new order for the desired item. |
Non-Returnable Items | Gift cards, downloadable software, and final sale or clearance items are non-returnable. |
Damaged/Defective Items | Contact customer support immediately. We will assist with a replacement, refund, or other solution. |